{"id":684,"date":"2021-10-15T15:51:51","date_gmt":"2021-10-15T22:51:51","guid":{"rendered":"https:\/\/www.healthcraftclinic.com\/?page_id=684"},"modified":"2021-11-22T14:35:15","modified_gmt":"2021-11-22T22:35:15","slug":"faq","status":"publish","type":"page","link":"https:\/\/watershed9.ca\/clients\/healthcraft\/about-us\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.9.10″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.9.10″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.9.10″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.11.2″ _module_preset=”default” header_2_font_size=”40px” global_colors_info=”{}”]<\/p>\n

FAQ<\/h2>\n

 <\/p>\n

[\/et_pb_text][et_pb_toggle title=”Do I require a doctor\u2019s referral?” icon_color=”#7CDA24″ open_icon_color=”#7CDA24″ _builder_version=”4.13.0″ _module_preset=”default” title_font=”|700|||||||” global_colors_info=”{}”]<\/p>\n

A doctor’s referral is not required to receive physiotherapy services, however, some private insurance companies require a referral in order for you to receive reimbursement. Please check with your insurance provider. <\/span><\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.9.10″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.9.10″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”What should I bring to the appointment?” icon_color=”#7CDA24″ open_icon_color=”#7CDA24″ _builder_version=”4.13.0″ _module_preset=”default” title_font=”|700|||||||” global_colors_info=”{}”]<\/p>\n

\u00a0Please bring your insurance information, and any doctor\u2019s notes\/previous MRI\/imaging reports (optional).<\/span><\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.9.10″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.9.10″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”What is your cancellation policy?” icon_color=”#7CDA24″ open_icon_color=”#7CDA24″ _builder_version=”4.13.0″ _module_preset=”default” title_font=”|700|||||||” global_colors_info=”{}”]<\/p>\n

We have a 48 hour cancellation policy, meaning appointments must be cancelled\/rescheduled with at least a 48 hour notice.<\/span><\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.9.10″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.9.10″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”Are your services covered by extended health plans?” icon_color=”#7CDA24″ open_icon_color=”#7CDA24″ _builder_version=”4.13.0″ _module_preset=”default” title_font=”|700|||||||” global_colors_info=”{}”]<\/p>\n

Physiotherapy, acupuncture, orthotics, and braces are covered under most extended health plans. Please contact your health plan provider for detailed information specific to your coverage.<\/span><\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.9.10″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.9.10″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”What should I wear for my appointment?” icon_color=”#7CDA24″ open_icon_color=”#7CDA24″ _builder_version=”4.13.0″ _module_preset=”default” title_font=”|700|||||||” global_colors_info=”{}”]<\/p>\n

Please wear a face mask, athletic\/comfortable clothing, preferably shorts, t-shirt, and a sports bra depending on the area(s) being treated. <\/span><\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.9.10″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.9.10″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”Do you provide direct billing?” icon_color=”#7CDA24″ open_icon_color=”#7CDA24″ _builder_version=”4.13.0″ _module_preset=”default” title_font=”|700|||||||” global_colors_info=”{}”]<\/p>\n

We provide direct billing to the following insurance providers: Pacific Blue Cross, Medavie Blue Cross, Canada Life, Sunlife, Manulife, Green Shield Canada, and Equitable Life of Canada.<\/span><\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.9.10″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.9.10″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”Do you accept ICBC claims?” icon_color=”#7CDA24″ open_icon_color=”#7CDA24″ _builder_version=”4.13.0″ _module_preset=”default” title_font=”|700|||||||” global_colors_info=”{}”]<\/p>\n

Yes, please bring your claim number, a form from ICBC, and your adjuster\u2019s contact information.<\/span><\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.9.10″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.9.10″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”How long does a session last?” icon_color=”#7CDA24″ open_icon_color=”#7CDA24″ _builder_version=”4.13.0″ _module_preset=”default” title_font=”|700|||||||” global_colors_info=”{}”]<\/p>\n

A session can last anywhere from 15 minutes for a check-up to 60 minutes, depending on the service and the physiotherapist’s recommendations.<\/span><\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.9.10″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.9.10″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”How much coverage do I have?” icon_color=”#7CDA24″ open_icon_color=”#7CDA24″ _builder_version=”4.13.0″ _module_preset=”default” title_font=”|700|||||||” global_colors_info=”{}”]<\/p>\n

Please check with your insurance provider, we do not have this information.<\/span><\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.9.10″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.9.10″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”What should I expect in my first appointment?” icon_color=”#7CDA24″ open_icon_color=”#7CDA24″ _builder_version=”4.13.0″ _module_preset=”default” title_font=”|700|||||||” global_colors_info=”{}”]<\/p>\n

You will receive an initial consultation with the physiotherapist as well as treatment.<\/span><\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.9.10″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.9.10″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”How many treatments will I need?” icon_color=”#7CDA24″ open_icon_color=”#7CDA24″ _builder_version=”4.13.0″ _module_preset=”default” title_font=”|700|||||||” global_colors_info=”{}”]<\/p>\n

This is dependent on the condition and the physiotherapist\u2019s recommendations. <\/span><\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.9.10″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.9.10″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”Where is the clinic?” icon_color=”#7CDA24″ open_icon_color=”#7CDA24″ _builder_version=”4.13.0″ _module_preset=”default” title_font=”|700|||||||” global_colors_info=”{}”]<\/p>\n

We are located at 111 W Broadway on the second floor in Unit 206, on the right of Cafe Artigiano.\u00a0<\/span><\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.9.10″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.9.10″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”Do you offer MSP rates?” icon_color=”#7CDA24″ open_icon_color=”#7CDA24″ _builder_version=”4.13.0″ _module_preset=”default” title_font=”|700|||||||” global_colors_info=”{}”]<\/p>\n

If you are eligible for MSP supplementary benefits, the MSP plan can cover $23 per visit for a total of 10 visits per calendar year (January 1st to December 31st).<\/span><\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.9.10″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.9.10″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”Do you offer virtual treatments?” icon_color=”#7CDA24″ open_icon_color=”#7CDA24″ _builder_version=”4.13.0″ _module_preset=”default” title_font=”|700|||||||” global_colors_info=”{}”]<\/p>\n

Yes we offer virtual treatments.<\/span><\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”CTA” _builder_version=”4.9.10″ _module_preset=”default” background_color=”#573d96″ global_module=”347″ saved_tabs=”all” global_colors_info=”{}”][et_pb_row column_structure=”2_5,3_5″ _builder_version=”4.9.10″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.9.10″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.11.4″ _module_preset=”default” background_layout=”dark” global_colors_info=”{}”]<\/p>\n

Phone number:<\/strong>
(604) 563-4411<\/a><\/p>\n

Address:<\/strong>
111 West Broadway Unit 206
Vancouver, BC V5Y 1P4<\/p>\n

Mail:<\/strong>
info@healthcraftclinic.com<\/a><\/p>\n

Business hours:<\/strong>
Mon – Thurs 11:45 AM – 6:00 PM, Fri 11:45 AM – 7:00 PM<\/p>\n

 <\/p>\n

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FAQ  A doctor’s referral is not required to receive physiotherapy services, however, some private insurance companies require a referral in order for you to receive reimbursement. Please check with your insurance provider. \u00a0Please bring your insurance information, and any doctor\u2019s notes\/previous MRI\/imaging reports (optional).We have a 48 hour cancellation policy, meaning appointments must be cancelled\/rescheduled […]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":17,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-684","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/watershed9.ca\/clients\/healthcraft\/wp-json\/wp\/v2\/pages\/684","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/watershed9.ca\/clients\/healthcraft\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/watershed9.ca\/clients\/healthcraft\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/watershed9.ca\/clients\/healthcraft\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/watershed9.ca\/clients\/healthcraft\/wp-json\/wp\/v2\/comments?post=684"}],"version-history":[{"count":9,"href":"https:\/\/watershed9.ca\/clients\/healthcraft\/wp-json\/wp\/v2\/pages\/684\/revisions"}],"predecessor-version":[{"id":810,"href":"https:\/\/watershed9.ca\/clients\/healthcraft\/wp-json\/wp\/v2\/pages\/684\/revisions\/810"}],"up":[{"embeddable":true,"href":"https:\/\/watershed9.ca\/clients\/healthcraft\/wp-json\/wp\/v2\/pages\/17"}],"wp:attachment":[{"href":"https:\/\/watershed9.ca\/clients\/healthcraft\/wp-json\/wp\/v2\/media?parent=684"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}